Refund Policy

Last updated: September 15, 2026

Eligible new merchandise

We accept mailed returns of both defective and non-defective products, and we accept exchange requests. Requests must be made within 30 calendar days after delivery. All returns are limited to new products; a non-defective item returned because of a changed mind, preference, or mistaken option must be new, unused, and in its original condition. Defective, damaged, incorrect, incomplete, or materially misdescribed goods may also be reviewed without limiting rights that applicable law does not allow us to exclude.

Start with approval

Email jakobmuller175@gmail.com with the order number, checkout email, reason, and, for a problem item, clear photos or video. Wait for approval before mailing anything. After approval, we provide the accurate return address and instructions. Exchanges and replacements depend on review and available stock.

Mail label and fees

Returns are sent by mail. A free prepaid return label is included in the package; an eligible approved return uses that enclosed label. If it is missing or lost, contact us for help. No restocking fee is charged. The enclosed label does not remove the requirement to contact us and receive approval before sending the item back.

Refund timing

After approval, we process and initiate the refund to the original payment method within 10 days. A bank, card issuer, or payment provider may need additional time to post the credit. Original delivery charges follow the terms shown for the order.