FAQ

When will my order arrive?

Preparation normally takes about 1–2 business days after payment authorization. Estimated carrier transit then takes 4–6 business days; see the Shipping Policy.

Do you accept returns and exchanges?

Yes. We accept defective and non-defective returns plus exchanges for new products when requested within 30 calendar days after delivery. Preference-based returns must be new, unused, and in original condition. Returns are mailed with the free prepaid label included in the package, and there is no restocking fee. Approval is required first; see the Refund Policy.

How long does a refund take?

An approved refund is processed and initiated to the original payment method within 10 days. Posting by the financial institution may take longer.

What payment, tracking, and privacy information is available?

Current card choices and the U.S.-dollar total appear at checkout. Tracking is sent when available. Read the Payment Policy and Privacy Policy, or use Contact Us for help or a privacy request.